Job Objective
To oversee the quality assurance processes, ensuring product quality standards are met, and improving quality systems across the organization
Key Tasks
QUALITY
Ø Direct and supervise the development, implementation, and administration of QA activities in all phases of production at factory level (ISFC Quality Systems).
Ø Drive improvements and monitor Quality Metrics/KPIs at the facility.
Ø Promote quality awareness and ownership across value chain.
Ø Monitor and assess performance of the quality systems, report its effectiveness to management and implement actions for improvement.
Ø Ensure compliance of the audit programs for internal and external audits i.e. ISO , GHP, HACCP.
Ø Ensure the effective operation of HACCP and Food Safety Teams
Ø Drive Hygiene and NGMP programs across the whole factory and internal warehouse.
Ø Manage QA related projects from inception to final reports and implementation that are based inside and outside the resources of the Dept on a factory-wide basis.
Ø Manage QA related projects from inception to final reports and implementation that are based inside and outside the resources of the Dept on a factory-wide basis.
Ø In close cooperation with Corporate Quality liaise with Consumer Services, Marketing and Brand Manager by investigating and communicating consumer complaint trends and resolutions.
Ø Supervise the effectiveness of chemical analysis, physical testing , and performance evaluation done at PTM.
Operational
Ø Develops, Know, and understand ISFC Enterprise Excellence Program and the Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
Ø Participate in the establishment of quality specification and standards for raw materials, in process and finished products.
Ø Confer with management, customers and other representative in planning, scheduling, and coordinating the quality plans in conformance with customer requirements, food specifications and production schedules.
Ø Assist in the development of inspection and sampling techniques, quality control plans or process control procedures that will ensure the production of finished products which met quality specifications and standards.
Ø Supervise and perform inspection and testing of raw materials, processes and finished products.
Ø Documents and reports issues discovered during testing, and reports issues to Management
Ø Commit to ensuring that products produced meet all food safety and quality requirements
Ø Lead the Food Safety and HACCP team at respective site.
Ø Controls all aspect of the HACCP program in place at PTM.
Supervisory
Ø Ensure that managers and staff participate in training activities to stay current with regulatory and industry requirements.
Ø Drive Monthly reviews of KPI’s and contribute towards meeting the yearly business Goals for the Facility.
REGULATORY
Ø Communication of new and/or updated Regulatory Policies within the facility.
Ø Support to local, and other agencies when requested by Divisional QA.
People
Ø Promote good communication skills and communicate effectively to others.
Ø Supervise the activities of department personnel, with strong emphasis on people development.
Policies, Systems, Procedures & Processes
Ø Ensure compliance with all company policies and procedures.
Human Resources
Ø Communicates the company quality policy and values, motivating and sensitizing employees to the critical nature of our service.
Ø Involved in the hiring, retention, motivation and development of qualified personnel in QA/Validations positions, if applicable.
Ø Assists with new employee orientation, job function, GMP, safety and developmental training to employees as required by Standard Operating Procedures, Certification programs, corporate requirements and customer service initiatives.
Reporting
Ø Ensure that all sectional reports are prepared timely and accurately and meet ISFC’s requirements, policies, and standards.
Related Assignments
Perform other related duties or assignments as directed.
Technical Competencies
§ In depth knowledge of ISFC business objectives, operations and of the
§ OMANI laws & regulations.
§ Strong conflict resolution and communication skills
§ Management and negotiation skills
§ Advanced decision-making skills
§ Good presentation skills
§ Analytical and problem-solving skills
§ Conceptual and strategic thinking
§ Coaching and mentoring skills
Fluent in English
Leadership/Behavioral Competencies
§ Change Management
§ Interpersonal skills
§ Ability to make timely decisions.
§ Relationship management
Outstanding organizing and planning skills
Job Requirements